Refund Policy
Last updated: July 2026
All purchases of Digitalzaa — The AI Employee are final. As a digital product delivering instant access to AI credits and premium features, we do not offer refunds once the account is activated. If you experience a technical issue preventing access, contact help@aidigitalzaa.com within 7 days and we'll resolve it or issue a credit at our discretion.
1. Digital goods — no refunds
Digitalzaa — The AI Employee is a digital product. Access to AI credits, generations, templates, calendars, mentor chats and premium modules is delivered instantly on successful payment. Because these deliverables are consumed the moment your account is activated, all sales are final and non-refundable — including for change of mind, dissatisfaction with AI-generated output, unused credits, or partial usage of a billing period.
2. Try the Free plan before you upgrade
Every core module is available on the Free plan so you can test the product before buying. We strongly encourage you to use the Free tier and review plan details before upgrading to Silver, Gold or Platinum.
3. Technical access issues
If a verified technical issue on our side prevents you from accessing paid features after purchase, email help@aidigitalzaa.com within 7 days of the charge with your order ID and a description of the issue. We will investigate and, at our sole discretion, either restore access, extend your billing period, issue account credits, or in exceptional cases process a refund.
4. Duplicate charges
If you are charged twice for the same order due to a verified technical error on our side or on our payment processor's side, the duplicate charge will be refunded to the original payment method after review and confirmation. Contact support with both transaction references.
5. Cancellation
You can cancel any subscription at any time from your account. Cancellation stops future renewals but does not refund the current or any prior billing period. You will retain access to paid features until the end of the paid period.
6. Chargebacks
Please contact support before raising a chargeback — most issues are resolved quickly by email. Chargebacks filed without first contacting support may result in your account being suspended pending resolution.
7. Contact
Questions about this policy? Email help@aidigitalzaa.com. By completing a purchase you confirm that you have read, understood and agreed to this Refund Policy.
This page is maintained by Digitalzaa Enterprises to explain refund handling for Digitalzaa — The AI Employee. It does not override any mandatory rights you may have under applicable consumer law.